Follow

Forgotten username, password or Institution ID

Forgotten username

When you registered for the Richmond Learning Platform, you received an email from Richmond. This email includes your username. Your username is usually the initial of your first name followed by your family name. For example, the username for Sandra Black would be sblack.

  • If you entered an email address when you registered, you don't need a username. You can log in to the Richmond Learning Platform with your registered email address.
  • If you registered for the Richmond Learning Platform after September 2015, you won’t have a username. Log in with your email address instead.
  • If you didn't enter an email address when you registered, and you can’t find your username, your teacher can find out your username for you. Your teacher needs to contact the Training Manager for your institution, i.e. the person in your school, college or university who is the administrator of the Richmond Learning Platform. 
  • If you joined a class in a different institution (a different school, college or university) after registering on the Richmond Learning Platform, your username might have changed. If so, you would have received another email from Richmond with your new username. Your new username probably has a number at the end e.g. sblack3.

 

Forgotten password

If you have forgotten your password for the Richmond Learning Platform, and you entered an email address when you registered, go to the Login page and select 'Forgotten login details'. Then enter your email address. You will receive an email from Richmond with a link to reset your password. 

If you didn't enter an email address when you registered, ask your teacher for help. Your teacher or the Training Manager (administrator) for your institution can reset your password temporarily. You can log in with your temporary password and then change your password on your profile page.

 

Forgotten Institution ID 

The Institution ID is a number (e.g. 12345) which identifies your school, college or university on the Richmond Learning Platform. It's the same number for all the users in your institution.

When you registered for the Richmond Learning Platform, you received an email from Richmond. This email includes your Institution ID.

If you can't find this information, please ask your teacher. Your teacher can confirm the Institution ID. 

If you don't study in a school, college or university and you registered for the Richmond Learning Platform to work on your own, your Institution ID is likely to be 'Richmond'.

 

Still having problems logging in? Contact us.

 

 

Was this article helpful?
0 out of 5 found this helpful
Have more questions? Submit a request

Comments